Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

I love the property it's beautiful. But your front desk and guest service team they are not engaging. They are not pleasant, and they show they are not happy. It was my first time, and I was not impressed. I thought such a beautiful property would have excellent customer service. I was booked in for room 210 when I arrived from my long drive. I saw on the door happy anniversary. I said to the Nigel, the young helping me to my room it's not my anniversary. He said, "Try your key only to hear a scream." A client was already booked into my room. I return to the lobby annoyed. They tried and put me into room 648. I did outline it was my birthday prior to, but I felt like I was an afterthought. My thoughht, was if i loved the property and experienced excellent service, I would revisit in December with my family of 6, but I'm rethinking.

Gn. I love the fact that there was quite a few restaurants to choose from... the sport bar was my favorite. I enjoy the sport bar the most cause that where I get the best service. There was this waiter I can't remember his name , he was very helpful and pleasant. Wish I could remember his name. Also the girls at the front desk especially was very pleasant, especially that slim , dark skin and braided hair. I'm so bad with names

The staff was A1. Every level of staff, from the front desk to the cleaning staff, the receptionist in both the lobby and restaurants, especially the vibes team and the bartenders! Amazing. They made me very happy and comfortable for my entire stay. They went above, beyond and out of their way to get me every little thing I need even hair ties. The renovated rooms looked exquisite, the little details made the room amazing. The food was good and the overall ambiance was very exquisite.

The property was well maintained. The staff were nice. Lorraine was exceptional.

My experience was phenomenal! When we arrived the staff greeted us with a warm smile & some drinks! It was my partner’s birthday weekend so they gave us a room update to their presidential suite and it was absolutely amazing. Everything was clean & modern. The property was so nice, the staff was very welcoming, the restaurants were top knotch. They really exceeded my expectations. I even got guest services to decorate the room at no extra charge. I will definitely be visiting again!